Important: This page is a practical website terms template for Dorset Hosting. You should review it and get professional legal advice if you need terms tailored to your exact business, tax position, guarantees or regulated services.
1. About these terms
These Terms and Conditions apply when you visit this website, place an order through WooCommerce, request a quote, buy a service, or ask Dorset Hosting to provide hosting, website, advertising or related digital services.
References to "Dorset Hosting", "we", "us" and "our" mean Dorset Hosting. References to "you" and "your" mean the customer, website visitor or person placing an order.
2. Services we provide
Dorset Hosting may provide website hosting, WordPress support, website migration, website design, landing pages, SEO support, social media advertising packages, email setup guidance and related online business services.
Service descriptions, prices and availability may change from time to time. If a product or service is listed incorrectly, we may contact you to correct the order or offer a refund before work begins.
3. Orders, checkout and payment
Orders may be placed through the WooCommerce shop, by email, or by another agreed method. An order is not accepted until payment is received, the order is reviewed, and we confirm that the service can be supplied.
You agree to provide accurate billing details, contact information and service information. We may pause or reject an order if details are missing, incorrect, suspicious or unsuitable for the service requested.
Payments are processed through the payment methods enabled on the website. Dorset Hosting does not intentionally store full card details on this website.
4. Hosting services
Hosting services are provided for lawful websites and business use. You are responsible for the content, files, plugins, themes, accounts and access credentials connected to your website unless a managed service has been agreed in writing.
We aim to provide reliable hosting and support, but no hosting service can guarantee uninterrupted availability at all times. Maintenance, third-party outages, software problems, security incidents and customer-side changes may affect availability.
You must keep passwords secure and tell us quickly if you suspect unauthorised access, malware, spam, data loss or a security issue.
5. Social media advertising and promotion
Advertising, follower, share, campaign and promotional services are supplied based on the package description shown at the time of ordering. Results can vary and may depend on platform rules, audience behaviour, page quality, offer strength, website quality and third-party systems.
We do not guarantee exact sales, enquiries, rankings, engagement levels, account approvals or long-term platform outcomes unless expressly stated in writing. You must not use our services for misleading, unlawful, abusive or prohibited content.
6. Refunds, cancellation and service changes
If you need to cancel or change an order, contact us as soon as possible. Refunds are considered based on the type of service, whether work has started, whether a digital service has been delivered, and whether third-party costs have already been incurred.
Completed digital work, delivered advertising packages and third-party costs may be non-refundable. This does not affect any statutory rights that apply to you.
7. Acceptable use
You must not use Dorset Hosting services for unlawful content, malware, phishing, spam, copyright infringement, hate content, harassment, fraud, adult or prohibited material, or activity that damages our systems, reputation, customers or suppliers.
We may suspend or restrict services if we believe there is a security risk, legal risk, payment issue, abuse report, policy breach or urgent operational reason.
8. Customer responsibilities
You are responsible for checking that products and services are suitable before ordering. You are also responsible for supplying content, images, account access, business details, approvals and feedback needed to complete work.
Delays in providing information, access or approvals may delay delivery. We are not responsible for delays caused by missing information or third-party systems outside our control.
9. Content and intellectual property
You must have the right to use any text, images, logos, videos, trademarks or other material you provide to us. Unless agreed otherwise, work remains payable once produced or delivered, even if you later choose not to use it.
Website code, templates, plugins, stock assets or third-party tools may be subject to their own licences.
10. Liability
We aim to provide services with reasonable care and skill. However, we are not liable for indirect loss, loss of profit, loss of business, loss of data, loss of reputation, third-party platform decisions, search engine changes, advertising platform changes or outages outside our reasonable control.
You should keep your own records, backups and copies of important business information.
11. Privacy and data
We may process customer details to manage orders, provide services, respond to enquiries, handle payments, manage accounts and operate the website. WooCommerce, payment providers, email systems and other third-party tools may also process data where needed to provide the service.
12. Changes to these terms
We may update these Terms and Conditions when services, laws, payment methods, suppliers or website features change. The latest version published on this page will apply from the date it is posted.
13. Contact
If you have questions about these terms or need help before ordering, contact Dorset Hosting before completing checkout.
Email: Jason@dorsethosting.online
Phone: 07597724849